Free Shipping (within US) & Free Returns | Based in South Carolina

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Shipping information

Pre-orders are for made to order items. Payment is charged immediately at checkout, not at shipping. If you need to cancel your pre-order for any reason, please email at customerservice@heronandswan.com. Pre-orders can be cancelled within 3 days. After that allotted time, your order cannot be cancelled as the item(s) will already be in production. If you order an in-stock item with a pre-order, you will not be charged for shipping twice. Your in-stock item(s) will be shipped in 3-5 business days and your pre-order item(s) will ship once items is produced. Returns are processed 30 days after the order ships, not from when the order was placed. Pre-orders on jewelry will be handcrafted and delivered within 5 weeks, unless otherwise noted. Pre-orders on silver decor items will be handcrafted and delivered within 8-10 weeks, depending on the item, unless otherwise noted.

We ship our items with UPS or USPS. If you require a different shipping method please contact us. At checkout, you will be prompted to choose a variety of shipping methods.

Yes, we do. Shipping will take 7-14 business days from the dispatch.

Once your order has been shipped, you will receive an email with your tracking and shipping information. Simply click on the link in the email or select the ‘track order’ option here and enter your order number and email address or sign into your account.

We ship only on business days. Business days are from Monday to Friday, excluding holidays. All orders will be processed the following business day. Due to a high volume period, your order may take longer than anticipated. For remote locations, please add an additional 2-5 business day to each shipping method’s expected delivery time. 7-14 business days for worldwide shipping.

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