Shipping

• Pre-orders are for made to order items.
• Payment is charged immediately at checkout, not at shipping.
• If you need to cancel your pre-order for any reason, please email at customerservice@heronandswan.com
• Pre-orders can be cancelled within 3 days. After that allotted time, your order cannot be cancelled as the item(s) will already be in production.
• If you order an in-stock item with a pre-order, you will not be charged for shipping twice.
• Your in-stock item(s) will be shipped in 3-5 business days and your pre-order item(s) will ship once items is produced.
• Pre-orders on Jewelry will be handcrafted and delivered within 2-3 weeks, unless otherwise noted.
• Pre-orders on silver decor items will be handcrafted and delivered within 8-10 weeks, depending on the item, unless otherwise noted.
• See more information in our Shipping Policy Page

Returns And Exchanges

• See conditions and procedure in our return FAQs