Payment is charged immediately at checkout, not at shipping.
If you need to cancel your pre-order for any reason, please email at email@example.com
Pre-orders can be cancelled within 3 days. After that allotted time, your order cannot be cancelled as the item(s) will already be in production.
If you order an in-stock item with a pre-order, you will not be charged for shipping twice.
Your in-stock item(s) will be shipped in 3-5 business days and your pre-order item(s) will ship once items is produced.
Pre-orders on Jewelry will be handcrafted and delivered within 2-3 weeks, unless otherwise noted.
Pre-orders on silver decor items will be handcrafted and delivered within 8-10 weeks, depending on the item, unless otherwise noted.
See more information in our Shipping Policy Page
Returns And Exchanges
See conditions and procedure in our return FAQs
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I do not normally write reviews but I am making an exception. I was a little skeptical of a company I found on Facebook yet the ring I purchased exceeded my expectations! I love it so much! Great quality, attention to detail, great price and shipping was lightning fast! Thank you! I am a fan of Heron and Swan!